Refund policy

Living plants and terrariums are perishable, living products. We're unable to accept returns simply for change of mind once dispatched.

If your terrarium or plant arrives visibly damaged, or a plant doesn't survive the journey, please contact us within 48 hours of delivery with a photo, and we'll arrange a replacement or refund.

Non-plant items can be returned within 14 days of delivery for a refund, provided they're unused and in original packaging.

Gift vouchers If a gift recipient chooses the 'with voucher' option, the plants can be redeemed at any time — please see your voucher for details.

To start a return or report an issue email us at info@younggreenshoot.com with your order number and photos where relevant, and we'll sort it out from there.